Customer Service Story About Uber Ride From Hell Will Give You Instant Rage

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mattstaff
Feb 6, 2018 11:00 AM EST

The driver at the very least should've offered them a damn cookie! 

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  • 01
    Text - So this morning around 3:30am, I got off a 12 hour shift and called an Uber in the hope of getting home and to my cozy bed as fast as possible. With no traffic at that time of day, I should be there in 20 minutes flat.
    via Cheezburger
  • 02
    Text - Instead, my uber driver goes off course to get gas and a cookie from some gas station some ways past the highway on-ramp we should've taken. "You don't mind, do you?" He asks me as he's already pulling into the gas station. A few minutes later, we get back on the road, and head away from the
    via intergalacticdonut
  • 03
    Text - So this morning around 3:30am, I got off a 12 hour shift and called an Uber in the hope of getting home and to my cozy bed as fast as possible. With no traffic at that time of day, I should be there in 20 minutes flat.
    via intergalacticdonut
  • 04
    Text - A few minutes later, we get back on the road, and head away from the highway. His GPS was slowly starting back up and wasn't displaying the route so I ask him to head back towards the highway. This man proceeded to make so many unnecessary turns and detours, it took 50 minutes to get to my destination. The route on my Uber app looks like a child's doodle.
    via intergalacticdonut
  • 05
    Text - Anyway, I finally get home, I crash and wake up in the middle of the afternoon. I recall my crappy experience and decide to write to Uber about it. I was so confident they would find a resolution that would salvage my faith in their
    via intergalacticdonut
  • 06
    Text - would salvage my faith in their services. Uber is always my first choice when I need a ride. They're usually quick to pick you up, and get you to where you need to be at a fair price.
    via intergalacticdonut
  • 07
    Text - I was astonished at how terribly various customer service reps treated me in this exchange. First I was asked for details they already had access to like points of pick up and drop off. Then, they offered me about $8 off. When I expressed my dissatisfaction with this mediocre resolution, a rep responds to reiterate that I was being credited a few dollars. I reply yet again to say that I was already aware and that I
    via intergalacticdonut
  • 08
    Text - that I was already aware and that I didn't agree it was a fair resolution A different rep seems to be responding each time, and this next one has the nerve to inform me that he was revoking any credited amount because he thought the original fare I was charged for the ride was "within estimate". He then proceeded to ever so sarcastically thank me for my feedback because "feedback like this helps us improve the Uber trip experience"
    via intergalacticdonut

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customer service FAIL uber cringe ridiculous
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